The Outsourcing of Consumer Services

(posted by David) Steve Lohr's piece, Hello India? I Need Help With My Math, in the NY Times (sub rq'd) uncovers the evolution of outsourcing as consumer services (often considered non-exportable) such as tutoring, tax and legal services, and personal valets are now available at much lower costs than local providers.

From the article,

The second wave, according to some entrepreneurs, venture capitalists and offshoring veterans, will be the globalization of consumer services. People like Ms. Yamaki and Mr. Tham, they predict, are the early customers in a market that will one day include millions of households in the United States and other nations.

They foresee an array of potential services beyond tutoring and personal assistance like health and nutrition coaching, personal tax and legal advice, help with hobbies and cooking, learning new languages and skills and more. Such services, they say, will be offered for affordable monthly fees or piecework rates.